Privacy Policy

    1. Introduction

    Sunrise Service we are committed to protecting your privacy.

    This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our services, including our WhatsApp-based scheduling assistant.

    2. Data We Collect

    When you interact with our WhatsApp assistant, we may collect:

    Full name

    Phone number

    Appointment details (date, time, type of service)

    Messages exchanged during scheduling

    3. How We Use Your Data

    We use your data exclusively to:

    Schedule and manage medical appointments

    Communicate confirmations, updates, or reminders

    Provide customer support related to your appointment

    We do not use your data for unrelated marketing purposes.

    4. Use of WhatsApp and Meta Platforms

    Our service operates through WhatsApp, a platform provided by Meta Platforms.

    By using our service, you also agree to WhatsApp’s and Meta’s applicable terms and privacy policies.

    5. Use of Artificial Intelligence

    We use artificial intelligence technologies provided by OpenAI to assist in understanding and responding to user messages.

    AI is used only to improve communication and scheduling efficiency

    No decisions with legal or medical impact are made solely by AI

    Data is processed securely and only for the purposes described above

    6. Data Storage and Retention

    Your data is stored only until your scheduled appointment date

    After this period, data may be deleted or anonymized

    We retain only what is necessary for operational and legal purposes

    7. Data Sharing

    We do not sell or rent your personal data.

    We may share data only when necessary with:

    Service providers that support our operations (e.g., hosting, AI processing)

    Legal authorities when required by law

    8. Data Security

    We adopt appropriate technical and organizational measures to protect your data against:

    Unauthorized access

    Loss or misuse

    Disclosure

    9. Your Rights

    You have the right to:

    Request access to your data

    Request correction or deletion

    Withdraw consent at any time

    To exercise your rights, contact us using the information below.

    10. Contact Information

    If you have any questions about this Privacy Policy or your data, please contact:

   Sunrise Service 

    Email: mauromsilva@sunriseservice.com.br

    Phone: 43 98823-2257

    11. Updates to This Policy

    We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.